Help

If you have any questions not answered here, please email contact@stonemaier.com.

Stonemaier Champion

This membership program supports the content we make for entrepreneurs and game designers. For $20/year, you will receive a 20% discount on every webstore order and advance delivery on preorders. We make it easy for you to keep or cancel your membership when your year is almost over.

This discount is not available for retailers and resellers.

International Transaction Fees

Although we accept payments in Canadian dollars and ship from our Canadian fulfillment center, your credit card may charge an international transaction fee because we are a US-based company. Not all credit cards and payment methods charge these fees and such fees are handled completely by your payment company.

20-Day Price Guarantee

If you buy anything from the Stonemaier Games webstore and later (within 20 days of the purchase) see a better sale price currently listed on our webstore or via a newly introduced promo code for a specific product on our webstore, you can send us your order number and we will refund the difference (contact@stonemaier.com).

This guarantee includes standard and Champion pricing, but you cannot retroactively apply a Stonemaier Champion discount to an order placed before you were a Champion.

Return Policy

If you have a game that was purchased on our webstore and is still in shrinkwrap, it is eligible to be returned to Stonemaier Games. We reserve the right to deny the request based on the circumstances (i.e., if the game was purchased a long time ago).
You are responsible for returning the game to our fulfillment center (i.e., you pay for shipping) in the same conditioned you received it (still in shrinkwrap). Please email contact@stonemaier.com with your order number so we can provide a special identifying code to write on the box and on a piece of paper in the box so the fulfillment center knows how to process it.
When we receive the game, we will issue a refund equal to the original payment via Shopify (to the person who placed the order).

Quantity Limits

With the exception of a few specific products (like individual player mats), customers are limited to a total quantity of 4 copies of any webstore product (including over multiple orders). Products on the Stonemaier consumer webstores are not for resale (as new). Orders that violate these guidelines will be canceled without notice.

Missing or Damaged Parts

If you have an English-language version of a Stonemaier product that has damaged or missing components, please fill out this form. If your game is in another language, please see various links here.

Shipping Times

Unless otherwise stated on the webstore header, all Stonemaier orders placed through Shopify will be shipped within 10 days, with preorders and holiday shipping taking longer due to our fulfillment centers receiving a flood of orders all at the same time. You will receive a shipment notification e-mail with a tracking number — this information won't show up on your Shopify account.

Fulfillment Center Location

We ship orders to customers in Canada from a fulfillment center in Canada, with region-specific taxes charged when necessary.